There can be a number of reasons;
It could be that you are using either the wrong username or password. If you're unsure about your password, the best thing to do is to reset it.
You can do that here; just click the link below
- You will see a link "Click here to reset your password".
- Enter the email address you have registered with us and we'll send you a new password.
- Follow the instructions in the email, and once you log in you will be able to reset your password to one you can easily remember.
The next possibility;
Stopping you from logging in could be a copy-and-paste error, which is easily done. Sometimes, when you highlight a password when preparing to make a copy, you could have highlighted a blank space before or after the password; this would also stop you from logging in if you pasted it into the password box.
Another thing to check is that you don't have the caps key on your keyboard locked on, as this would mean that your password is being entered in capitals when typing it into the password box.
Please also, double-check to make sure that your password has the correct upper and lowercase letters.
Finally, it could be that your account has been locked.
It is nothing to worry about. It's a security feature designed to protect your account.
It's possible; you may have accidentally triggered this by trying to access your account with the wrong details. After 5 attempts at using the wrong details, we lock your account and notify you of our actions.
How to unlock your account
First of all, do a password reset by clicking on the link below;
If after trying this process, you are still unable to gain access to your account, you will need to contact us directly as follows;
Send an email from the email address you have associated with your account to our support team at;
We will then unlock your account and send you a confirmation email.